BMW of Birmingham: Specializes in new, used, and certified pre-owned BMW vehicles. Preview and Review Rating.
BMW of Birmingham
1000 Tom Williams Way, Irondale, AL 35210
➡️See Inventory: Used | Certified Pre-Owned
➡️See Inventory: New
▶️ Official Website: www.birminghambmw.com
Expires 12/20/24
Known for their large inventory and focus on customer satisfaction. This automotive business is among the most prominent in their respective city, known for their wide selection of vehicles and commitment to customer service.
Here's a detailed rating and review content for "BMW of Birmingham" located at 1000 Tom Williams Way, Irondale, Alabama:
BMW of Birmingham, located at 1000 Tom Williams Way, Irondale, AL, has an overall 4.3-star rating from over 1,500 reviews across various platforms. Here's an overview of customer feedback:
Positive Feedback:
- Sales Experience: Many customers have had a great experience with the sales team. Individuals like Jerry Cheng and Hannah Blackall are often mentioned for their attentiveness and professionalism during the buying process.
- Smooth Purchasing Process: Several reviews highlight how seamless and hassle-free the car-buying experience is, with customers feeling well taken care of throughout the transaction.
- Friendly Staff: Positive comments frequently mention the helpfulness of staff members, contributing to a welcoming and supportive environment.
Areas of Concern:
- Post-Sales Issues: A few customers have reported challenges with post-sales service, particularly in getting refunds processed or addressing repairs. There are complaints about delays in communication after the vehicle purchase, especially regarding finance-related matters.
- Repair and Maintenance: Some buyers mentioned dissatisfaction with how service issues, such as check engine lights, were handled, leading to frustration during post-sale interactions.
In summary, BMW of Birmingham is highly regarded for its sales process and customer service during vehicle purchases, but there are concerns with the dealership’s follow-up after the sale, particularly around repairs and customer service responsiveness.
When You Visit BMW of Birmingham:
- For excellent service, access to discounts, and incentives from this verified business, mention that you read their preview and present the Preview-Auto referral card to the management or salesperson assisting you during your visit.
